Your Software Has New Users
Enterprise software is entering a new era where it must support not just human users, but agents that can participate directly in work.
Thoughts and experiences with technology in practice, focused on where tools, systems, and human judgment intersect.
Enterprise software is entering a new era where it must support not just human users, but agents that can participate directly in work.
A reflection on AI literacy from the AI Agent & Copilot Summit, focusing on the shift from using generative AI tools to structuring work, defining accountability, and understanding where human judgment belongs.
Presented on the evolution of AI literacy at the Community Summit Roadshow: access is no longer the differentiator, structure is.
When tokens get cheap, competition shifts from production economics to systems thinking.
For technology leaders: why AI coding agents demand a new engineering control model and how specification-driven development enables scale.
Memory Design for AI Agents: a practical guide to working, episodic, semantic, procedural, and preference memory—with patterns and evaluation tips.